General No-Refund Policy
Once a student purchases a course, study package, or revision programme, refunds are normally NOT allowed. All digital purchases grant immediate access and are considered final. Duplicate payments will be refunded in full. In rare, extraordinary circumstances, our administration may review and reconsider on a case-by-case basis at our sole discretion.
01. Nature of Digital Educational Services & Final Sales
All courses, revision programmes, study modes, question banks, study guides, and model tests offered on Amar Pora are instant-access digital goods. Upon purchase or wallet debit, full immediate access is granted to your student account.
Because proprietary educational content, notes, and question banks are made accessible immediately, purchases are normally non-refundable and all sales are final. We strongly advise reviewing course outlines, demo materials, and instructor details prior to completing any enrollment.
02. Duplicate Payment Policy (Guaranteed Refund)
We provide full, guaranteed refunds for accidental duplicate transactions:
Verified Accidental Duplicate Charge
If your wallet or mobile financial service (bKash/Nagad/Rocket) was debited more than once for the exact same course invoice due to a network lag or duplicate submission, the duplicate payment will be refunded in full back to your account upon billing verification.
03. Discretionary Reconsideration in Special Cases
While refunds are normally strictly disallowed once a course or study package has been purchased, in rare and exceptional circumstances, management may review and reconsider a request:
- Unresolved Platform-Side Failure: If a technical bug solely on our platform prevents you from accessing your purchased content and our technical support cannot resolve it within 72 hours.
- Course Cancellation by Amar Pora: If a scheduled live batch or programme is cancelled by Amar Pora before commencement or delivery.
Note: Any reconsideration is conducted solely at the discretion of Amar Pora administration and does not guarantee a refund or establish a precedent.
04. Strictly Non-Refundable Situations
Refunds will not be considered or granted under any of the following scenarios:
- Post-Purchase Change of Mind: Deciding you no longer wish to study the course, lack of personal study time, or changing academic focus after purchase.
- Course Content Accessed: Any course or study package where lessons have been watched, questions attempted, or resources downloaded.
- Terms Violation or Account Ban: Any account restricted, suspended, or terminated due to fake TrxID submissions, fraud, spam, cheating on exams, account sharing, or piracy.
- Device or Personal Internet Issues: Inability to access due to personal device limitations or slow local internet connection.
05. Platform Wallet Balances & Withdrawals
Funds topped up into your Amar Pora user wallet are intended exclusively for purchasing courses, revision modules, and educational materials on the platform:
Unused Real-Money Top-Ups
Unspent wallet balances topped up via genuine MFS (bKash, Nagad, Rocket) or bank transfers may be requested for withdrawal back to the original source account, subject to standard MFS cash-out and 2% administrative processing charges.
Promotional & Referral Credits
Discounts, referral bonuses, cashback vouchers, and promotional credits granted by Amar Pora have zero monetary cash-out value and cannot be withdrawn or transferred to external accounts.
06. How to Request a Refund
To ensure swift resolution, submit your refund request within 48 hours of the issue:
Send an email to support@amarpora.com with the following details:
- Registered Student Email & Mobile Number
- Official Invoice Number (found under My Invoices)
- Course or Revision Programme Title
- Transaction Identifier (TrxID) and Payment Method
- Detailed reason and relevant screenshots of the issue
Our finance and student support department investigates and resolves verified refund claims within 3 to 5 business days.